At Vicrodivine, we strive to ensure that your orders are delivered to you promptly and in excellent condition. Please review our delivery policy below for important details regarding shipping and delivery timelines.

Delivery Timeframe

• Orders placed will be delivered within 3 – 4 working days (excluding weekends).
• Orders placed after 10 AM on Thursday will be dispatched the following Monday.
• Once your order has been dispatched, amendments or cancellations may no longer be possible.

Missed or Refused Deliveries

• If you rearrange, redirect, cancel, reject, or refuse delivery without prior notice, Vicrodivine will not be liable for any delays or spoilage of perishable items (fresh/frozen products) caused by the extended delivery period.
• If no one is available at the time of delivery, the driver will leave your parcel in a safe place within your compound.

Shipping Costs & Weight Calculation

• At checkout, the total weight of your order is calculated based on the gross weight, which includes the product and its packaging.
• Some products, especially lightweight but bulky items, may be charged based on volumetric weight rather than actual weight, using industry-standard formulas.

Expedited Delivery

• Standard delivery is within 48-72 hours of placing your order.
• If you require faster delivery, please contact our office to arrange an expedited service. Additional delivery charges may apply, and a team member will contact you to discuss the details.
• Local delivery within Yate is available for a £4 charge.

For any delivery-related inquiries, please contact us at info.vicrodivinestore@gmail.com.

Thank you for choosing Vicrodivine!